Frequently asked questions – MeistriVaru
How much does delivery cost?
We deliver only within Estonia. The delivery cost depends on the delivery method and the order total:
| Order total | Unisend parcel locker | Omniva parcel locker | Venipak parcel locker | Smartposti parcel locker | Courier to your door (Venipak) |
|---|---|---|---|---|---|
| 0–24.99 EUR | 3.59 EUR | 6.09 EUR | 4.59 EUR | 4.59 EUR | 5.99 EUR |
| 25.00–58.99 EUR | 2.59 EUR | 5.09 EUR | 3.59 EUR | 3.59 EUR | 5.99 EUR |
| 59.00–99.99 EUR | Free | 2.50 EUR | 1.00 EUR | 1.00 EUR | 5.99 EUR |
| 100+ EUR | Free | 2.50 EUR | 1.00 EUR | 1.00 EUR | Free |
See Delivery and payment for details.
How long does delivery take?
We hand the order over to the courier within 1–2 working days after payment. Goods are shipped from Latvia, and delivery within Estonia usually takes 2–7 days from payment.
What are the return and exchange policies?
MeistriVaru’s priority is customer satisfaction with the order. Goods in unopened packaging can be returned to us within 14 days, and MeistriVaru covers the return costs. See Returns.
How can I track my order?
Once we have packed your order, we will send a tracking number to your e-mail together with a link where you can enter the tracking code to see how far your order has got.
Which payment methods are accepted?
You can pay by bank card or internet bank (EveryPay) and by bank transfer against an invoice. There is no cash on delivery.
Prices include Estonian VAT of 24 % (OSS). Estonian VAT payers with a valid VIES VAT number buy without VAT (reverse charge) – enter your VAT number at checkout.
How can I contact customer support?
You can contact us by phone +371 22 811 277, WhatsApp: +371 22 811 277 or e-mail info@meistrivaru.ee. Customer service hours are working days 10.00–18.00.