Complaints and dispute resolution
Seller: SIA "Alenda" (a Latvian company), reg. no. 43603060721, legal address: Kļavu iela 8, Bauska, LV-3901, Latvia, actual address: Bauskas iela 22, Riga, Latvia, Latvia.
How to make a complaint
Please submit complaints about product availability or quality electronically to info@meistrivaru.ee, or in writing to our legal or actual address. If you have questions, call: +371 22 811 277.
Please include in your complaint:
- your name, surname and contact details;
- the order number;
- the substance of the complaint and your claim.
We will review the complaint within 15 working days of receiving it and send the reply to the contact address given in the complaint.
Dispute resolution
If no agreement is reached, a consumer living in Estonia may turn to the Consumer Protection and Technical Regulatory Authority (Tarbijakaitse ja Tehnilise Järelevalve Amet, TTJA) (www.ttja.ee), which hosts the Consumer Disputes Committee, or to a court in accordance with the applicable legislation.
If your complaint has been found unjustified and you disagree, you have the right to use the out-of-court dispute resolution options provided by law by submitting to the seller a written application for out-of-court resolution of the dispute, stating:
- your name, surname and contact details;
- the date of the application;
- the substance of the dispute, the claims and their grounds.
Information on consumer dispute resolution in Estonia: www.ttja.ee
Legal guarantee
The Seller is liable for any lack of conformity of the goods that becomes apparent within two years of delivery. If the defect becomes apparent within the first year, it is presumed to have existed at the time of delivery. Claims can be submitted by e-mail to info@meistrivaru.ee.