Distance contract
The seller of the goods offered in this online shop https://meistrivaru.ee, SIA "Alenda", reg. no. 43603060721, legal address: Kļavu iela 8, Bauska, LV-3901, Latvia, Latvia, on the one part, hereinafter the Seller, and the person placing the order, hereinafter the Buyer, on the other part, conclude the following Contract:
The Seller undertakes to sell and deliver goods to the Buyer in accordance with the Buyer’s order.
Images of the goods shown in the online shop may differ slightly from the goods offered. To clarify or specify the characteristics of a product or to resolve any uncertainty about ordering it, please contact us by e-mail: info@meistrivaru.ee, tel. +371 22 811 277.
Delivery and payment terms
The Buyer orders goods through this website, stating the type and quantity of the goods ordered. The Buyer can pay for the goods using the payment tools built into the online shop or by paying the invoice for the order prepared by the Seller and sent to the Buyer by e-mail. The invoice is prepared electronically and is valid without a signature.
Prices include Estonian VAT of 24 % (OSS). Estonian VAT payers with a valid VIES VAT number buy without VAT (reverse charge).
The Seller delivers goods only within Estonia within 2–7 days of receiving payment for the goods. Goods are shipped from Latvia. We usually hand the order over to the courier within 1–2 working days after payment, if the goods are in stock. Delivery methods and prices are listed on the page Delivery and payment. If the dimensions of the goods do not allow delivery by the method chosen by the customer, the Seller will contact the customer and agree on another delivery method.
The Buyer is responsible for the chosen delivery method. The Seller is not liable for damage to goods if the goods were delivered outside the storage temperature specified by the manufacturer. The Seller points out that when parcel locker services are chosen, the storage temperature of the goods will correspond to the outdoor air temperature.
Storage temperature of COVID-19 tests – 4-30 °C
Household chemicals and disinfectants – 5-30 °C
Discount codes
It may be possible to use discount codes in the online shop. A discount code is a unique set of letters and/or numbers with which you can buy goods at a certain discount. Discount codes are unique and each may give a different discount applicable to the whole range or part of it, with different validity periods and different terms of use. In some cases a discount code may not apply if the minimum order amount is not reached.
How is a discount code applied and how do I use it?
1. Select the products you need in the online shop and add them to the cart.
2. While filling in the cart, enter the code in the “Discount code” field and press the submit button.
Right of withdrawal
Information on exercising the right of withdrawal
A Buyer (“Buyer”) who is a consumer (natural person) has the right, without giving any reason, to withdraw within 14 (fourteen) days from the contract (“Contract”) concluded between the Buyer and SIA "Alenda" (“Seller”) for the purchase of goods (“Goods”) in the online shop.
The withdrawal period expires 14 days after the day on which the Goods are received. If the Buyer has ordered several Goods in one order that are delivered separately, the withdrawal period runs from the day on which the Buyer or a third party other than the carrier indicated by the Buyer received the last Goods. If Goods consisting of several lots or pieces are delivered, the withdrawal period runs from the day on which the Buyer or a third party other than the carrier indicated by the Buyer received the last lot or piece of the Goods. For contracts for the regular delivery of Goods, the withdrawal period runs from the day on which the Buyer or a third party other than the carrier indicated by the Buyer received the first goods. If the end of the period falls on an “official” public holiday, the right of withdrawal may be exercised until the working day following the end date of that period (inclusive).
To exercise the right of withdrawal, the Buyer must inform the Seller of the decision to withdraw from the Contract by completing the withdrawal form or by sending a written notice in free form to the e-mail address info@meistrivaru.ee, or by submitting it at Bauskas iela 22, Riga, Latvia, Latvia. On receiving the Buyer’s notice electronically, the Seller will immediately send the Buyer a confirmation of receipt to the Buyer’s e-mail.
To meet the withdrawal deadline, it is sufficient for the Buyer to submit or send the notice of exercise of the right of withdrawal to the Seller before the withdrawal period expires.
Effects of withdrawal
If the Buyer withdraws from the Contract, the Seller will refund all money paid for the Goods, including delivery costs (except for additional costs arising because the Buyer chose a delivery method other than the cheapest standard delivery offered by the Seller), without undue delay and in any event no later than 14 days from the day on which the Seller was informed of the Buyer’s decision to withdraw from the Contract and the goods have been returned to the Seller’s warehouse from which they were dispatched/issued. If only part of the Goods is returned, delivery costs are refunded only if the remaining Goods of the same order, bought separately, would have been charged a lower rate than the rate applied when buying them together with the Goods being returned, and only in an amount equal to the difference between those rates.
The Seller refunds the money using the same means of payment that the Buyer used, unless the Parties have agreed otherwise. In any case, the Buyer will not be charged any fee in connection with the refund.
The Seller may withhold the refund to the Buyer until the Seller has received the Goods.
The Buyer returns the Goods without delay, and no later than 14 (fourteen) days after submitting or sending the withdrawal form or notice of withdrawal to the Seller, using the method described on the returns page, or brings them to Bauskas iela 22, Riga, Latvia, Latvia, or hands them over to a person authorised by the Seller to accept the Goods. The deadline is met if the Buyer hands over or sends the Goods to the Seller before the 14 (fourteen) day period expires. Returning the Goods is free of charge for the Buyer.
The Buyer is liable for any diminished value of the Goods if the Goods were used during the withdrawal period for purposes other than establishing the nature, characteristics and functioning of the Goods. The Goods may be used for inspection only to the extent that would be possible in a shop.
The Buyer cannot exercise the right of withdrawal if:
the ordered goods by their nature cannot be returned, or they deteriorate or are consumed quickly;
the goods are sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery (for example disposable gloves, masks and other hygiene products).
If the value of the goods has diminished because they were handled other than necessary to establish their nature, characteristics and functioning, the Seller may reduce the refund by the amount of the diminished value.
The online shop does not store copies of the purchase contract.
To correct input errors made while ordering, please contact us by phone +371 22 811 277 or e-mail: info@meistrivaru.ee.
Complaints and disputes procedure
Please submit complaints about product availability or quality electronically to the e-mail address info@meistrivaru.ee, or in writing to the legal address Kļavu iela 8, Bauska, LV-3901, Latvia or the actual address Bauskas iela 22, Riga, Latvia, Latvia. The complaint will be reviewed within 15 working days of the day it is received, and the reply sent to the contact address given in the complaint.
If no agreement can be reached, a consumer living in Estonia may turn to the Consumer Disputes Committee of the Consumer Protection and Technical Regulatory Authority (Tarbijakaitse ja Tehnilise Järelevalve Amet, TTJA) (www.ttja.ee) or to a court in accordance with the applicable legislation. For details see the page Complaints and dispute resolution.
Data processing
By entering the necessary information when placing an order, the Buyer confirms having read and agrees that the data provided are used so that the Seller can accept the Buyer’s order and deliver the goods in accordance with the requirements of the applicable legislation. By entering the information, the Buyer agrees to receive notifications related to processing the Buyer’s order at the e-mail address provided.